Terms for your reservation
Your cancellation deadline, refund eligibility, no-show treatment and any non-refundable items must be stated in the package terms shown before checkout or in your custom quote. Do not assume that a generic cancellation window applies. If those details are unclear, contact us before paying.
How to cancel or request a change
Use our contact form at /contact using the name and email on your reservation. Include the booking reference, tour date and requested change. Keep a copy of your message. A date change is subject to availability and written agreement.
Late arrival and missed departures
Contact your guide as soon as a delay is known. Traffic, flight changes or late arrival can affect the itinerary and available sightseeing time. Any charges or refund restrictions are governed by the terms accepted when booking.
Weather and operator changes
If conditions prevent the planned service, contact the guide to discuss the options available under your booking terms. Do not assume an attraction closure automatically cancels the private tour.
Refund processing
Approved refunds are returned through the original payment method. Processing and statement timing depend on Stripe and your card issuer. Your bank may apply currency conversion differences. Tickets purchased directly from other operators follow their own cancellation policies.
Questions? our contact form